After receipt of your deposit, we will send you a confirmation invoice for the outstanding balance, which must reach us at least six weeks before the start of your holiday. A binding agreement will come into existence between us when we despatch this invoice. The date on which the final balance of your holiday is due will be shown on the confirmation invoice. The payment of the outstanding balance can be made on any of the methods described for the deposit/full payment in Step 4.
1. Booking and Payment Terms and Conditions
Please complete the booking form and return it to us with the required deposit payment. On receipt of your deposit, we will send you a final confirmation of your booking and an invoice for the balance, which must reach us at least six weeks before the start of your holiday. A binding agreement will come into existence between us when we despatch this invoice. The date on which the final balance of your holiday is due is shown on the confirmation invoice. No further reminder is sent. If the balance is not paid in time we reserve the right to cancel your booking, retain your deposit and apply cancellation charges as set out below. If you book a holiday within six weeks of departure full payment is required at the time of booking. Payments may be made by electronic bank transfer or credit card to Trails and Travel CC- Bank details will be provided on receipt of your booking request.
After full and final payment for your holiday has been received and generally about two weeks before the start of your holiday, you will be sent the information relevant to your holiday by email, to include accommodation details and other information relevant to the holiday in question. Route instructions and maps may be sent either in advance or will be awaiting you at your first accommodation. If you require route instructions and maps (if available) in advance, an additional fee will be charged. Overseas guests should allow at least 14 days for delivery. Please advise us at the time of booking, that you plan to depart 7 or more days before the date of the holiday is due to start.
When making a group booking, the booking form must be signed by the person first named on the booking form (the party leader), accepting on behalf of all your party these booking conditions. The confirmation invoice and tour pack for the group will be sent to the group leader. Any questions concerning the holiday from members of the group should be sent to us by the party leader only.
3. If you change your booking:
If you wish to make any changes to your booking we will do our utmost to help, subject to an administrative charge of R300 per person, payable in advance. Requests for changes are to be made in writing and signed by the party leader, referred to in par 2 above,with proof of payment of the administrative charge into our bank account.
4. If you cancel your booking:
Should you or any member of your party be forced to cancel your booking, you must do so in writing and this letter must be signed by the person who signed the booking form. The cancellation will take effect from the date that such written notice is received in this office. For a cancellation received more than 56 days before the start date of the holiday the deposit will be forfeited, whilst any other payment towards the cost of the holiday will be refunded. For later cancellations the following cancellation charges will be due:
Days notice of cancellation
Cancellation charges as % of total invoice
|more than 56
|56 – 43
|42 – 29
|28 – 15
|14 – 8
|7 or less
No refund can be given for a cancellation 7 or less days before the start of a holiday or whilst the holiday is in progress. In addition to the above charges, it may be necessary to add single room supplements to other members of a party where member(s) of that party cancel. These cancellation fees are implemented in all cases, so we recommend that you are fully covered by a comprehensive travel insurance policy.
5. Website/Brochure information:
The information given in this website/brochure has been carefully checked and we believe that it is correct at the time of publication. We reserve the right to make changes and where they occur, they will be advised to you before the booking contract is concluded. If there are any changes to the published prices, these will be confirmed at the time of booking.
6. Changes or cancellation by us:
Although exceptional,it may occur that we have to make changes to a holiday after a booking has been confirmed ,or cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations we must reserve the right to do so. If we have to cancel your holiday or make a significant change before departure (such as a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away or a change to the date of departure we will tell you as soon as possible and you will have the choice of:
(a) accepting the changed arrangements, or
(b) taking an alternative holiday (and where this is of a lower price we will refund the difference, but where the price is higher we may ask you to pay the difference) or
(c) cancelling or accepting the cancellation and receiving a full refund of all monies paid.
Please note that the above options are not available where any change is a minor one (i.e. any change not included above). If we have to make a significant change or cancel, we will pay you compensation up to a maximum of R300 per person. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we have to cancel as a result of unusual and unforeseeable circumstances beyond our control or force majeure. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, such as paying on time.
7. Force majeure:
We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.
8. Our Responsibilities
We shall arrange, execute and prepare your holiday with reasonable skill and care but we shall not be held liable for claims arising from the acts and/or omissions of any party other than ourselves, our employees or servants acting within the course and scope of their employment or mandates. No warranties or representations other than those contained in our contract and/or reservation documentations or in our website or brochures will give rise to any claims against us unless undertaken by us in writing and under our signature.
The maximum amount payable in respect of claims for:
(a)Loss of luggage or personal possessions will be R600-00 (Six Hundred Rand) per party member proving a right to compensation;
(b)Other claims, excluding death or personal injury, a sum equal to twice the price payable to us in respect of the holiday provided (excluding insurance and/or amendment charges). The actual compensation will be determined proportionately and taking into account the enjoyment that the person concerned had, despite the circumstances, still attracted;
(c)Arising from or based on hotel accommodation, the maximum amount that the hotel keeper concerned would, if liable, have to pay under the international convention or regulation which applies to the hotel accommodation concerned less any amount that you may have received or are entitled to claim from the hotelier for the damage or loss concerned.
We shall not be obliged to consider any claims and shall not be liable unless it is made in writing, by way of an oath or solemn statement setting out all the facts that allegedly had given rise to the claim, as soon as may be reasonably possible after the aggrieved party had become aware thereof. The intention is that it shall at any rate not be later than 14 days thereafter. Simultaneously, or as soon as may be reasonably possible thereafter, he shall also provide us with sufficient and reasonable proof of the quantum of his claim whereupon we shall consider it and respond within a reasonable time.
In order to assist us to recover any damages insured under our insurance policies you will provide us and/or our insurers with all reasonable cooperation that we/they may require, and in the event of our or our insurer’s undertaking to compensate you, also with such cessions of any claims that you may have against third parties with regard to the damages for which you will so be compensated.
Our liabilities will be limited to loss or damages that, at the time of your booking and on the information supplied by you, could reasonably have been foreseen and that are directly or closely linked to the cause from which it arises and will not include remote or consequential damages, e.g. for medical expenses arising from personal injury but not for loss of business income due to incapacity resulting from such personal injury.
9. Your responsibilities:
In the interests of safety you are responsible to follow the advice in the guidebook or route notes provided, as well as that provided by anybody on our behalf, heed any warning or advisory notices encountered on your holiday, follow the Country Code and act sensibly and prudently at all times. Please refer to the General Rules and Conditions below.
10. Complaints and problems:
In the unlikely event that you may have any reason to complain or experience any problems with your holiday , you should contact our local representative immediately, who will do his best to resolve the problem as soon as reasonably possible.
Any action taken with regard to a dispute, claim or other matter of any description which arises between us, relating to the holiday, must be dealt with by the Somerset West Magistrates Court in South Africa or, should the amount involved exceed the court’s jurisdiction,the Western Cape High Court of South Africa, if the plaintiff in the matter so prefers.
We strongly recommend that you protect yourself, your equipment and luggage with a suitable holiday insurance policy. This insurance should also be arranged to cover non-refundable expenses should you have to cancel your trip due to unexpected personal circumstances.
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